VICIDIAL Filter Samples

VICIDIAL Filter is very useful when you want to filter which leads to call. Awesome tool to set policies for calling Leads.

To add new filter login to the panel with a user with sufficient access and Select Filters - Add a New Filter



Here are some sample filters that will help you to understand how to use them:

status in ('DROP'): Call all leads with DROP status
status ='DROP': Call all leads with DROP status
status in ('DROP','NEW'): Call all leads with DROP and NEW status
phone_number LIKE '0%': Call all leads which their phone number starts with 0
phone_number LIKE '1%' AND status = 'NEW': Call all leads which their phone number starts at 1 and we have not called them yet.
callcount < 3 and length(phone_numer)>9: Call all leads that we have called 3 times before and length of phone number is more than 9. Actually, call all mobile numbers, not fixed lines.

To make filter active in a campaign you need to add that filter to the campaign. in basic view configuration page.



Don't forget to test the rule before you apply at the campaign level. For testing in the filter page, you can submit  "TEST ON CAMPAIGN"